Order Tracking

At Doon Interior, we understand the importance of keeping our customers informed about the status of their orders. Our Order Tracking Policy is designed to provide you with transparency and peace of mind throughout the shipping process. Here's how we handle order tracking:

Order Confirmation: Upon successful placement of an order with Doon Interior, customers will receive an order confirmation email. This email will include essential details such as the order number, items purchased, billing and shipping addresses, and the total amount paid.

Order Processing: Once your order is confirmed, our team will process it promptly. During this stage, we ensure that all items are in stock and accurate, and we verify the payment details.

Shipping Confirmation: Once your order is dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain the following information:

Shipment tracking number

Carrier information (e.g., FedEx, UPS, DHL)

Estimated delivery date

Link to the carrier's website for real-time tracking

Real-Time Tracking: Customers can utilize the provided tracking number to monitor the real-time status of their shipment on the carrier's website. This allows you to stay updated on the location and delivery progress of your order.

Order Delivered: Once your order is successfully delivered, you will receive a final confirmation email. This email serves as a notification that your items have reached their destination. In the rare event that you encounter any issues with the delivery, please contact our customer support team immediately.

Contacting Customer Support: If you have any questions or concerns regarding your order's status, feel free to reach out to our dedicated customer support team. They are available to assist you and provide any necessary information.

Exceptions and Delays: While we strive to provide accurate delivery estimates, unforeseen circumstances may lead to delays. If such situations occur, we will do our best to inform you promptly and keep you updated on the revised delivery schedule.

By implementing this Order Tracking Policy, Doon Interior aims to enhance your shopping experience by providing transparency, timely updates, and reliable information about your order's journey from our warehouse to your doorstep. If you have any further inquiries or need assistance, please do not hesitate to contact our customer support team.